Top 10 Help Desk Software

What is Help Desk Software?

Help Desk Management or simply Help Desk software solution is a platform that stores customer information in a knowledge database, tracks interactions between customer service representatives and customers, and automates the resolutions of problems and issues raised by those customers. Help Desk has been there since the late 1980’s. Although the conventional customer support strategy of using telephone and spreadsheets containing lists of frequently asked questions (FAQ) are still in use today, Help Desk software solution is undeniably already too far from that setup. Desk side team, network team, server team, and now the help desk; innovations on customer support are coming in from different angles and landscapes.

Find out which of these 10 Help Desk software solutions apps is worthy of our highest nod.

 

  • Software
  • Overview
  • Feature
  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Deployment
  • Cloud, Web, SaaS
  • Mobile - Android
  • Installed Locally
  • Mobile - iOS
  • Customer type
  • Small business
  • Medium business
  • Large enterprises
  • Pricing model
  • Free
  • Freemium
  • Monthly payment
  • One-time payment
  • Annual subscription
  • Price
  • ZenDesk

    ZenDesk

  • ZenDesk Overview Zendesk is a helpdesk tool that helps various businesses improve communication relationships with clients, so as to provide better services to clients. The tool helps in integrating all the customer conversations from various platforms on to one place, like email and various social platforms. Zendesk streamlines all the support with time-saving tools like […]

  • $5/month Check demo
  • Samanage

    Samanage

  • Samanage Overview Samanage is cool helpdesk software. The tool helps to integrate both, the IT service desk management and IT Asset Management. People working on it can reduce workload and prioritize every need with the help of features like: problems and changes, self-service portal, and service catalogue. Also, it gives full visibility and control over […]

  • $29/month Check demo
  • Freshdesk

    Freshdesk

  • Freshdesk Overview FreshDesk is a powerful helpdesk tool that helps in resolving issues of admins and business owners with powerful ticketing and a good customer support. The main features of the product are ticketing, multi-channel functionality, good productivity, self service, global support, security, reporting and apps. There are various features like agent collision detection, private […]

  • $19/month Check demo
  • Spiceworks

    Spiceworks

  • Spiceworks Overview Spiceworks is a helpdesk tool that is used by millions of IT pros each day. Millions of tickets are created and resolved each day. It lets a business owner manage his/her devices easily by providing a one stop integrated tool. Spiceworks network monitor lets an admin know what is happening on the network […]

  • $0/month Check demo
  • Desk.com

    Desk.com

  • Desk.com Overview Desk.com is a customer support tool and helpdesk software. It can provide out of the box support to manage cases, thereby helping customers faster. Also, all the data is integrated at one place which helps in making better decisions due to deeper insights. The self service portal can help in customers helping themselves […]

  • $20/month Check demo
  • TeamSupport

    TeamSupport

  • TeamSupport Overview TeamSupport is helpdesk software that aims to let business owners empower their helpdesk, thus making their customers their biggest advocates. It is basically customer-focused customer service software. Business owners can improve their customer service, improve the customer relationship management, and collaborate for customer success. It integrates into the workflow so different teams and […]

  • $40/month Check demo
  • HappyFox

    HappyFox

  • HappyFox Overview HappyFox is a helpdesk and customer support software. It can create a order and organization in the customer management process. HappyFox consists of a robust support ticket system, self serving knowledge base, and community forums. It can integrate email, web, chat, and phone requests together. Business owners can also improve their repose time […]

  • $29/month Check demo
  • SysAid Technologies

    SysAid Technologies

  • SysAid Technologies Overview SysAid technologies is an international company founded in 2002 that develops and provides IT Service Management Software, based in Israel. Sysaid help desk software helps in IT management; help desk management, service desk, and much more. SysAid is an ITSM, service desk, and a help desk software solution that integrates all of […]

  • Not Provided Check demo
  • Revelation

    Revelation

  • Revelation Overview Revelation is a helpdesk tool that provides the end user with a broad range of options for ticketing solutions. It can effectively and automatically transform chat into tickets. It can capture issue information quickly and easily. Also, multiple chats per person are available. Business owners can also track performance and profit. Typical Clients […]

  • $19/month Compare
  • Help Desk Premier

    Help Desk Premier

  • Help Desk Premier Overview Help Desk Premier offers helpdesk tool to manage tickets and customer care for clients. It can be installed on premise or on cloud. The on premise versions would run on a clients workstation and the client would have full physical access to the tool. The cloud version would run on the […]

  • $995/month Check demo
CheapHelpDesk
Logo
Enable registration in settings - general
Compare items
  • Total (0)
Compare
0