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ZenDesk

$5/month

ZenDesk Overview
Zendesk is a helpdesk tool that helps various businesses improve communication relationships with
clients, so as to provide better services to clients. The tool helps in integrating all the customer
conversations from various platforms on to one place, like email and various social platforms.
Zendesk streamlines all the support with time-saving tools like ticket views, triggers, and
automations. It offers a help center, with the help of that businesses can build their own knowledge
base, community, and customer portal that fits in seamlessly with your brand in matter of minutes.

 

Typical Clients ZenDesk Serves
ZenDesk offers products and solutions to people looking for helpdesk software that can be
customized to their own needs. It is really helpful for those businesses that are spread over various
platforms, as they can be integrated into it. Their solutions are categorized by customer support for
enterprise, customer support for growing businesses, and as internal help desk for employees.

Services ZenDesk Offers and Pricing
Zendesk can keep all your email addresses organized, so you can get all the emails altogether. It
features infinite email addresses. Also, ticket views, triggers, and automations are integrated into
the software. Price varies from $5 to $99, based on the features provided.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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