Yonyx is a helpdesk tool that can help in decision tree driven troubleshooting. It aims to improve
First Call Resolution (FCR) and customer satisfaction (CSAT) while reducing average handle time
(AHT). Admins can create troubleshooting guides that can help end users solve their issues
themselves. These can also help in internal use as a guide for various agents and reps on what to do
in case a certain problem arises.
Typical Clients Yonyx Serves
Some of the clients Yonyx serves include SGS Aflac, Virgin Pulse, Rand McNally, reculver technology,
etc. It is ideally fit for clients that believe in interactive ways to solve a customer issue. Agents can
build business trees in a matter of minutes; hence the time taken to resolve an issue is absolutely
Services Yonyx Offers and Pricing
The interactive guides created by Yonyx are far more understandable and implementable as
compared to long articles or step by step instructions about the same. This specially helps in various
decision scenarios, as a decision tree would demonstrate the information simple but an article or a
similar alternative would complicate such scenarios.