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WebCenter

WebCenter Overview
Webcenter is a tool developed by Oracle Corporation. Webcenter is a helpdesk platform that lets
business owners center their power in the fields of customer experiences, partnership, and team
management. The various pillars work together, like sites, portal, and content. It also lets marketers
convert their potential customers in to a money generating source for the company. It is very
intuitive and intelligent software.

Typical Clients WebCenter Serves
Typical clients served by WebCenter include business owners, admins, and marketers. Clients can
pitch their ideas and interact better with customers and potential customers, which lead to better
interfacing of knowledge. Also, users of a business owner can easily view and enact on relevant
content in context of transactional processes from within their business application.

 

Services offered by Webcenter and pricing
The various services offered by WebCenter are Content, sites, portal, and application adapters. Also,
there is a cool mobile experience in which users can access the information from their mobiles. It
also improves business agility, customer loyalty, enhances user productivity, and involves seamless
access to the right information.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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