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Web Tracks

$295/one-time

Web Tracks Overview
Web Tracks is a help desk tool and an IT asset management software program. The staff users simply
need to install the application on a computer with IIS (Internet Information Services). Then all the
help desk requests and assets can be tracked in an organized and intuitive fashion. All the add ons
installed come in a single package.

Typical Clients Web Tracks Serves
Web Tracks can be used by small to medium business owners who need a simple and easy help desk
tool to manage the customer interaction as well as track the assets. The tool can also be used to
assign tasks to the technicians. Business owners can see where every penny they spent is going.

 

Services Web Tracks Offers and Pricing
Web Tracks provides a self service portal feature which admins can use to create a knowledge base
with the list of common issues and their answers. End users simply need to read the predefined
answer which saves precious customer reps time. The asset management functionality helps keep
track of distribution of various assets in the business.
The tool starts at $295 for 1 user.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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