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Vision Helpdesk


Vision Helpdesk Overview
Vision Helpdesk is all-in- on help desk software. It is multi-channel helpdesk software. It is a ITIL/ITSM
service desk software. It offers help desk edition, satellite help desk edition, and ITIL/ITSM service
desk. Features like problem management, incident management, asset management, etc. The
software can be used as a SaaS service, where the software is hosted on the cloud servers of the


Typical Clients Vision Helpdesk Serves
Vision helpdesk can be used by business owners where their businesses are spread over various
branches. The business owners can manage their customers via email, call, chat, Facebook, twitter,
and API. The tickets can be organized in a very organized manner.

Services Vision Helpdesk Offers and Pricing
Vision Helpdesk can offer complete automation of the help desk. The ticket flows can be automatic,
and actions can be based on events and criteria. Clients can setup business hours, create multiple
SLA, and multi level escalation rules to offer timely response and resolution to the customers of the
business owners.
The price of their services varies from $7 to $21, per agent per month billed annually. The higher
cost versions support multi company support.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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