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Vector IT and Service Management

Vector IT and Service Management Overview
Vector IT and Service Management is a comprehensive helpdesk issue tracking system with features
including powerful email integration, SLA Support, knowledge base, team working, automatic ticket
assignment, and self portal. It can deliver full IT end user customer support.

Typical Clients Vector IT and Service Management Serves
Vector IT and Service Management serves clients around the globe. Some of these include Audi,
Siemen, Disney, Mercedez, etc. Therefore, Vector IT and Service Management can tend to
companies big or small regardless of size and area of functioning.

 

Services Vector IT and Service Management Offers and Pricing
Vector IT and Service Management offers efficient incident management and problem management
services. The change management ensures that all important stakeholders are involved in planning
and execution of any changes. The self service portal allows end users to get instant automatic
answers about their problems. The features of email integration and routing is available too which
can let users work easily through their emails and all tickets are redirected to the email inbox. The
dashboard and reports shows growth and various other statistics.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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