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UseResponse

$15/month

UseResponse Overview
UseResponse is a helpdesk tool that acts as an all in one service suite. It integrates all the
communication platforms used by the client into one. Admins can gather data, organize online
documentation, and provide support with customer feedback software, help desk ticketing system
packed in one simple solution.

Typical Clients UseResponse Serves
UseResponse serves thousands of organizations around the world. some of these include avast,
cisco, cPanel, IBM, P&G etc. Their services are used in all sectors like software development, service
owners, ecommerce, banks and other organizations.

 

Services UseResponse Offers and Pricing
UseResponse offers the service of feedback where the company can gather votes for ideas,
questions and problems to decide the future steps. The knowledge base can reduce the load on
customer support by organizing FAQs and blog articles into a single place. The helpdesk tool enables
the tickets to go to the right representative via all the integrated platforms. The live chat feature
provides instant support from any device to improve the customer care.
The cloud version costs $10 per agent per month, and the self hosted version costs a one-time fee of
$700.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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