TopDesk Overview
TopDesk is a service management software and consultancy. It is ITIL service management software
for IT, Facilities management, and eHRM help desks. It offers both, on premise installation or SaaS.
The on premise installation installs the tool at the local infrastructure of the company and it
operates from there; whereas, in the Saas version, the tool runs on the servers owned by the

Typical Clients TopDesk Serves
TopDesk is used by around 4,000 organisations globally. It is located in UK, USA, Netherlands,
Belgium, Denmark, Germany, Brazil, France, Hungary. With so many bases around the world, it is
able to service all the global clients efficiently.

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Services TopDesk Offers and Pricing
TopDesk is a modular tool and can be tailored according to the specific needs of the people.
TopDesk’s call management module makes it easy to register, organize, and safeguard incoming
calls. This increases the efficiency of the processes while pressure is alleviated off the service desk.
Also, self service desk feature is available for the customers.
The prices can be enquired by contacting the website.

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Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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