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SysAid Technologies

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SysAid Technologies Overview
SysAid technologies is an international company founded in 2002 that develops and provides IT
Service Management Software, based in Israel.
Sysaid help desk software helps in IT management; help desk management, service desk, and much
more. SysAid is an ITSM, service desk, and a help desk software solution that integrates all of the
essential IT tools into one product. Sysaid is basically IT service management software, which helps
businesses automate their processes for help desk support.

 

Typical Clients SysAid Serves
The typical clients serviced by SysAid technologies include business that want to manage their help
desk solutions. SysAid ranks number 12 in top 25 in customer service worldwide. Ovum has given Sys
Aid top ranking for growth, maturity, deployment and integration.

Services SysAid Offers and Pricing
The basic services SysAid Offers in providing help desk support are hardware configurations, asset
management, software licensing, tasks and processes, mobile device management, and more. Sysaid
can be used by companies in house, or as a software as a service, where they use it on a cloud
network.
The various editions and pricing of sysaid are ranked as free, pro, enterprise, education, and MSP
editions.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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