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Symantec ServiceDesk

Symantec ServiceDesk Overview
Symantec ServiceDesk is an automated incident response and problem resolution solution for quick
and effective remediation of end user incidents, systematic problems and essential managed
changes. Symantec ServiceDesk offers rapid install and configuration through a wizard driven user
interface and integrated directly with IT management suite to reduce service interruptions,
accelerate service restorations, correct systematic issues and reduce downtime.


Typical Clients Symantec ServiceDesk Serves
Symantec ServiceDesk can typically serve clients from small business structure to very large
companies. It is a secure tool and offers complete confidentiality to the clients using it.

Services Symantec ServiceDesk Offers and Pricing
Symantec ServiceDesk provides various add ons that can work with the basic tool. Some add-ons
like ghost solution suite, client management suite, asset management suite can be very useful in
good and efficient functioning of the business.
The price can be obtained by requesting a quote.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises
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