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SupportBee

$11/month

Support Bee Overview
Support Bee is helpdesk software that helps in managing the customer support tickets and emails.
The entire team can collaborate together and work on the customer handling solutions. it provides
email ticketing and a collaborative workflow. SupportBee works like an email system. The customers
of the business owner see a friendly email in their inbox. Features like labels and groups make it easy
to create and organize tickets.

 

Typical Clients Support Bee Serves
Support Bee serves clients like M-Kopa Solar, Heys USA, Cabify, lm, etc. The interaction of clients
with their customers and the ticketing system works via email. Clients can keep track of the
customer relations via statistical reports about their team and their customers. The emails are very
friendly and minimalistic.

Services Support Bee Offers and Pricing
Support Bee offers services like powerful App Integrations, remote service usage, insightful reports,
phone support, lightning fast email importing, five minutes setup, multiple email address support,
embeddable contact forms, ticket creation on behalf of customers, etc.
Support Bee offers a 14 day free trial. The price after that varies from $0-25.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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