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Supadesk Overview
Supadesk is a service desk module which provides services to businesses owners in the field of
incident management, problem management, request fulfilment, service portfolio management, etc.
owners can keep their catalogues updated with Supadesk. Also, there is management of knowledge
and services too.
Supadesk can integrate with the company’s SupaCMDB to provide fully features ITSM solution.
Supadesk also allows building a strong service catalogue that can be offered to end users. Any
number of templates can be defined in each service that implements a specific workflow.


Typical Clients Supadesk Serves
Supadesk typically serves small to medium scale businesses to want a simple and powerful helpdesk
solution. The tool can be fully customized and features like service catalogue can help organize and
implement information better.

Services Supadesk Offers and Pricing
Supadesk lets a user create, update, and resolve tickets via emails. There is a self service portal for
the end user which lets him access the basic information himself and lets the business owner focus
the human resources on tasks with more priority. There are up to 4 category levels available with
supadesk. The price varies per number of users.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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