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Spiceworks Overview
Spiceworks is a helpdesk tool that is used by millions of IT pros each day. Millions of tickets are
created and resolved each day. It lets a business owner manage his/her devices easily by providing a
one stop integrated tool. Spiceworks network monitor lets an admin know what is happening on the
network 24*7. And their best feature is that it is free! The main income model for their business is
advertisements, not revenue gained from selling the software. Also, there is a mobile app with which
people can manage tickets easily and remotely.


Typical Clients Spiceworks Serve
According to their website, Millions of IT professionals use free tools of Spiceworks to simplify their
business needs and workday every day. Around 6 million yearly tickets are created on SpiceWorks,
with 2.3 million resolved. 20,000 tickets are closed each day.

Services Spiceworks Offers and Pricing
The main features offered by spiceworks are tickets and tasks, private comments, mobile app, multi-
site support, user self service, knowledge base, active directory, user self-service, good knowledge
base, active directory, team management dashboard, ticket collaboration, IT Asset Management, IT
Purchasing, 150+ add on apps. All for no cost at all!

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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