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SolarWinds Web Help Desk

$695/one time

SolarWinds Web Help Desk Overview
SolarWinds Web Help Desk is an IT help desk that is used for efficient ticket management. The tool
automatically converts email service requests to IT tickets in the help desk system. Ticket assignment
can be automated, routing and escalation to the right technician at the right time. Incident and
problem management can be simplified by hierarchy method within tickets. Also, ticket status and
performance reports can be generated too.

 

Typical CLeints SolarWinds Web Help Desk Serves
SolarWinds Web Help Desk typically serves clients like small to medium scale businesses who want
to simplify IT Service management with unified ticketing, asset, knowledge, and change
management. As all platforms are integrated, it reduces workload and HR requirements for the
business owner.

Services SolarWinds Web Help Desk Offers and Pricing
SolarWinds Web Help Desk offers the option to streamline ticketing from requests to resolution.
Also, hardware and software assets can be discovered. Knowledge management is centralized with a
built in knowledge base, which end users can also use as a self service portal. The change requests
can be managed with automated approvals. Quote can be requested on website.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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