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Soffront

$100/month

Soffront Overview
Soffront is a help desk tool that can automate sales, service, and projects. The tool comes in two
varieties – On-premise and hosted. The on-premise version lets client download the tool and install
them to their own infrastructure. Clients have physical access to the tool and it runs on the clients
computers and takes up memory. In the hosted version, the tool runs on the Soffront servers, and
therefore clients do not have to dedicate special memory to it. However, in the on-premise version
clients can grant greater security and make more configurations.

 

Typical Clients Soffront Serves
Typically, Soffront serves clients such as medium and small scale companies who require their
customer relationships and projects automated. The tool takes care of the company’s requirements
and can be customised accordingly.

Services Soffront Offers and Pricing
Soffront integrates client support for multiple channel including website, email, phone, and chat.
Admins can define and follow a support process that works for them. also, customer information is
fetched for the reps so they can know their customers better. The prices can be attained by
requesting quotes.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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