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SmartSupport

SmartSupport Overview
SmartSupport is helpdesk software that supports online solutions for businesses of all sizes within a
variety of industries. It is a knowledge based system that includes a range of easy to use, fully
integrated capabilities that connects people with answers. It offers change management,
customizable background, and CRM integration.

Typical Clients SmartSupport Serves
Typical clients supported by SmartSupport include small businesses looking for a cheap and
customized to connect with the customer’s complaints and needs. SmartSupport helps owners to
fully personalize their software, and track the dynamics of customers putting in the tickets.

 

Services SmartSUpport Offers and Pricing
The various features offered by smartsupport are CRM integration, asset management, change
management, knowledge base/FAQ, reporting, rules, service level agreements, various platforms
like email, forums, etc supported, a self –service portal is added too. Owners can make use of
mailing list to mail multiple people at once of the various features.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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