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SiteHelpdesk

$800/one time

SiteHelpDesk Overview
SiteHelpDesk is helpdesk tool that is fully web based. It is a simple and easy to use solution that
requires no installation of any desktop clients since the entire interface is browser based. It can also
be connected from any computer and smartphone. While physical access of the tool isn’t with the
client since it is a web abased tool, it helps the client with the benefit of not using any of the system
resources on the clients part, and also providing services from any remote location, computer, or
mobile device as long as I has a web browser.

 

Typical Clients SiteHelpDesk Serves
SiteHelpDesk is good for small to medium businesses that require a help desk tool to take care of
their customer relationships and helpdesk needs. It can be used by IT service management
organizations and internal IT departments who can also benefit from its inventory management
software.

Services SiteHelpDesk Offers and Pricing
SiteHelpDesk offers discounts for education and non profit sectors. It can provide human resources
electronic staff integration services with the product. Before buying the tool, interested clients can
download a free trial to test the product.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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