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ServiceWise

$20/month

ServiceWise Overview
ServiceWise is a helpdesk tool that focuses on its greater level of customisability and providing
quality ITSM solutions. it is a scalable solution used to create and manage ITIL and other IT business
processes. It includes out of the box configuration of incident management, problem management,
change management, and configuration management.

Typical Clients ServiceWise Serves
ServiceWise can serve to clients from all sectors and having all sizes. It can serve a 15 member team
as well as 50,000 member team. Hence it can be used by company’s large, medium, medium-small,
or even small.

 

Typical Services ServiceWise Offers and Pricing
The smart ticketing system allows proper management of tickets. Easy categorisation is present with
customized interface for each type of incident. The self service portal allows end users to get
automated answers to their needs if the problem is a part of automated question answer base
predefined by the client. The security level adopted in the tool is high therefore there is no worry of
important information being stolen. Assistance can be attained from any team member when
needed.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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