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ServiceNow Overview
ServiceNow is a help desk tool that can easily integrate security with IT, to quickly manage incidents
and patch vulnerabilities. It is used by more than half of the world’s biotech organizations. It can
proactively solve issues by connecting various departments with each other. The whole workflow
efficiency of a setup can be increased by employing their services. Also,it can prevent services
outage and maximize operational agility. IT resources can be focused on strategic business goals, and
clients can rapidly build cloud native apps.


Typical Clients Service Now Serves
Service now can serve clients in any sector, and various departments within a particular client. It can
integrate the services of departments such as Customer service, facilities, field service, finance, HR,
IT, Legal, Marketing, Security, etc.

Services ServiceNow Offers and Pricing
The servicenow service desk can include reports such as viewing users by location, open items in
escalation, my groups work, my work, ITL summary counts, etc. Businesses can build a self service
portal, which will automatically fulfil the needs of the customers and handle any complaints based
on the knowledge base. A lot of features allow more automation to the business.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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