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Samanage

$29/month

Samanage Overview
Samanage is cool helpdesk software. The tool helps to integrate both, the IT service desk
management and IT Asset Management. People working on it can reduce workload and prioritize
every need with the help of features like: problems and changes, self-service portal, and service
catalogue. Also, it gives full visibility and control over hardware as well as software by providing a
client with hardware inventory, software inventory, and license compliance.

 

Typical Clients Samanage Serves
Samanage services customers in a variety of fields like Healthcare, business, government, non profit,
education, manufacturing, finance, retail, technology, SMB, Enterprise, etc. Some of its clients
include snap kitchen, bluedrop, ZenConnect, RES, SmartPak, RocketFuel, Houlder, Burgmann
Anglican school, Gourmet trading company, Austin Fraser, Brennan, etc.

Services Samanage Offers and Pricing
The services offered by Samanage include IT Service Desk, IT Asset Management, handling problems
and changes, contacts and licences, self service portal, IT service catalogue, knowledge base, risk
detection, SLA management, reports and API, mobile access, integrations suite, active directory,
customization, CMDB, i18n, and Benchmarking.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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