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Rhino Support

Rhino Support Overview
Rhino Support is a helpdesk tool that aims on improving customer support and live chat features of a
company. It helps in better ticket management of a company leading to saving lots of time. One click
ticket management helps in sorting out and searching for tickets within hundreds of tickets. It is a web
based tool and doesn’t need a special software to function.

 

Typical Clients Rhino Support Serves
Rhino Support serves various small to medium sized clients globally. It has various features packed in a
single tool which makes it a competitive option. It can work with email too so all the emails can get
forwarded to the user accounts.

Services Rhino Support Offers and Pricing
Rhino Support works seamlessly with email, and all the ticketing emails are automatically forwarded.
Actions can be automated with the use of filters. The simple grid interface lets a business owner manage
agents as well as departments. All the customer history can be viewed at a glance.
There is a 15 day trial period offered, after which you would have to buy the tool.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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