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Remedy Service Desk

Remedy Service Desk Overview
Remedy Service Desk is a simple and powerful helpdesk app. Remedy is a modern, social, and mobile
service desk with an engaging self-service app to transform workplace and fuel a productive and
engaged team. Remedy also enables a business owner to manage incidents, problems, and service
requests, and its app called MyIT self service gives more power in the hands of a business owner.

Typical Clients Remedy Service Desk Serves
Remedy Service Desk allows clients to take the power of the business into the hands of the business
owner. Some of its clients include walmart, sony, Louies, unum, Novartis, abbott, gopro, Marriott,
sap, cisco, etc.


Services Remedy Desk Offers and Pricing
Some of the services offered by Remedy Desk are cloud hosting, instant insight, powerful platform,
Smart CMDB, and industry expertise. Admins can work smarter with all-new smart reporting and
context aware searches to get relevant content when an admin needs it the most. Also, services like
smart reporting, incident management, problem management, knowledge management, myIT self
service, configuration management, service request management, etc.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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