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Re:Desk

$20/month

Re:Desk Overview
Re:Desk is a helpdesk tool that assists in customer care and easily organizing the customer support.
It supports the functionality of multi channel tickets. Various departments and staffs can be created
and they can work assisting each other. This reduces the team workload and leads to a better work
experience.

Typical Clients Re:Desk Serves
Re:Desk serves various clients from small to small-medium size. There aren’t any famous
endorsements, but they still offer very competitive services. The various departments are integrated
which lets a business spread into many fields work well using this tool.

 

Services Re:Desk Offers and Pricing
In Re:Desk, emails stored as tickets can be sorted by department. The ticketing list is very clear and
concise. All one subject emails are stored to one ticket which leads to better organization. It can also
be used effectively with ecommerce stores. The design used by the tool is very responsive.
The pricing of the tool varies per number of people operating it. The starter plan which serves 6 staff
members starts at around $80. The unlimited staff version costs $3100.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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