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Parature

Parature Overview
Parature is a software created by Microsoft, that lets clients manage their customers better. It aims
to leverage knowledge and boost employee productivity, by providing the right answers at the right
time. The customers of the business owners can be self services 24/7 with intelligent and guided
online self service used by Parature. Also, customer support is given across all platforms, and admins
can also handle engagement across channels like web, live chat, social media, mobile, and more.

 

Typical Clients Parature Serves
Parature is a Microsoft product; therefore, it has a good exposure to companies of huge sizes. It is a
cloud based solution that can create amazing customer experiences through a combination of
knowledge management, self service, and multi-channel. Starting with case management and then
Parature’s knowledge management capabilities, brands can easily access and deliver consistent
information across departments internally, and then also across channels to customers.

Services Parature Offeres and Pricing
Adding Parature’s self-service portal, repetitive inquiries on high cost channels, as well as overall
support cost are reduced effectively. It is a 100% cloud product. Parature unifies all of the service
channels used by the client. Also, the deployment is very quick.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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