Add to compare

OTRS

$4,995/year

OTRS Help Desk Overview
OTRS is a helpdesk tool that aims to provide quick, easy, and efficient services to its customers. It
lets users have a clear overview of the status and provides an agent dashboard. Overviews can be
filtered flexibly according to priority, escalation time, SLA, service, type, etc. The users can have an
overview of the queues and services from which notifications are desired, and there is an option to
subscribe to them.

 

Typical Clients OTRS Help Desk Serves
OTRS has witnessed over 15,000 installations in companies of all kinds and sizes. Some of their
clients include Klinikum Odemburg, Richard Wolf, Venav, etc.

Services OTRS Help Desk Offers and Pricing
OTRS offers a configurable email and phone ticket service mask. It has a fully functional mobile
application that provides a proper service desk on the mobile platform. Ticket history can be easily
cleared. There is a feature for automatic responses. FAQ section can be created and reviewed too.
The pricing for the particular needs can be requested via a quote on the website.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

GET THE BEST APPS IN YOUR INBOX

Don't worry we don't spam

We will be happy to hear your thoughts

Leave a reply

Compare items
  • Total (0)
Compare
0