OTRS Help Desk Overview
OTRS is a helpdesk tool that aims to provide quick, easy, and efficient services to its customers. It
lets users have a clear overview of the status and provides an agent dashboard. Overviews can be
filtered flexibly according to priority, escalation time, SLA, service, type, etc. The users can have an
overview of the queues and services from which notifications are desired, and there is an option to
subscribe to them.
Typical Clients OTRS Help Desk Serves
OTRS has witnessed over 15,000 installations in companies of all kinds and sizes. Some of their
clients include Klinikum Odemburg, Richard Wolf, Venav, etc.
Services OTRS Help Desk Offers and Pricing
OTRS offers a configurable email and phone ticket service mask. It has a fully functional mobile
application that provides a proper service desk on the mobile platform. Ticket history can be easily
cleared. There is a feature for automatic responses. FAQ section can be created and reviewed too.
The pricing for the particular needs can be requested via a quote on the website.