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OneDesk

$10/month/5 users

OneDesk Overview
Onedesk is a helpdesk software that lets business owners to plan, build, and support. Business
owners can plan products and roadmaps, build projects and fix issues, and support their customer
base. It is a single platform for product management, project management, and customer service.
Admins can capture enhancement requests, develop analyze and score requirements, plant releases,
and build roadmaps. The owners stay connected to the development process.

 

Typical Clients Onedesk Serves
Onedesk is good fit for business owners who wish to have one click fix to all their problems related
to planning and customer management. It is a good platform for project management, and works for
customer service as well.

Services Onedesk Offers and Pricing
Onedesk offers helpdesk services like email integration, customer and community portal, and
feedback management. Admins can capture, create, and assign help desk tickets from one place.
Tickets can be discussed and solved quickly by the team. It also offers powerful filtering and sorting
features.
Their pricing starts from $5 per user. Discounts are given in pricing with increasing number of users.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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