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Octopus Helpdesk


Octopus Helpdesk Overview
Octopus helpdesk is an IT service management (ITSM) software, which can manage requests,
projects and inventory. It is available in the cloud, based on ITIL Good practices, agile integration
approach, ready-to- use interface, good user experience, and exceptional service. It can be used by
businesses to communicate with their customers, organizing work, managing assets and
configuration, and measuring progress.

Typical Clients Octopus Serves
Typical clients served by octopus helpdesk include dicom, hertz, Hewitt, HMR, hopital general juif,
Raymond Chabot grant thornton, rona l’entrepot etc. It serves 350 companies globally, and is used
by 20,000 companies around the world.


Services Octopus Helpdesk Offers and Pricing
Octopus helpdesk offers services like inventory and asset management (CMDB), incident
management, service request management, problem management, change management, access
management, project management, event management, preventive maintenance management, and
automating approval which lets clients focus their resources on other more important areas. The
web portal is the main tool for communicating with users and receiving their requests.
The pricing charged is $60 per month per each user working on the tool.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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