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NetHelpDesk

$26/month

NetHelpDesk Overview
NetHelpDesk is a helpdesk tool that is ITIL aligned. It integrates features from ticket tracking to
customer relationship management, stock control and accounting facilities. The tool integrates
endless reporting facilities too. The tool servers are based in the UK.
It can provide an on premise installation as well as hosted usage. The on premise runs on the clients
infra while the hosted version runs on NetHelpDesk servers and uses no memory on the clients part.

 

Typical Clients NetHelpDesk Serves
NetHelpDesk works with clients like Intu, Siemens, Akzo Nobel, NHS, Britax, etc. Since it offers
hosted edition too, clients can be as geographically split and diverse as they want. The on premise
edition gives the client full physical control over the tool with real time physical access.

Services NetHelpDesk Offers and Pricing
NetHelpDesk offers one click data migration and import into the ITIL aligned set up. all the ticket
management and asset management are handled from the same interface. it also includes
interactive smartphone and tablet apps free to download and use.
The price table can be viewed on their website, as it varies greatly with the type on installation and
number of licenses.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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