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MSP Anywhere

MSP Anywhere Overview
MSP Anywhere is a helpdesk tool that focuses on its remote desktop feature. The tool can be helpful
to support any device anywhere. It allows instant on demand support to any computer. It integrates
a console, a viewer, and an admin area. Reps can manage incoming requests, interact with fellow
technicians, and launch remote sessions. Remote support can be provided to a single client or
concurrent sessions can be run.

Typical Clients MSP Anywhere Serves
Some of the clients MSP Anywhere serves are AMISTAD, Hardtec informatica, tqs planear, CDS
informatica, tecsystem, etc. It allows clients to provide support through a remote desktop, therefore
great mobility factor is included.

 

Services MSP Anywhere Offers and Pricing
Clients can set up their company profile and manage every single aspect of their business from any
remote location that has internet connection. Reps can work alone by themselves, or teams can be
organized. The tool is divided into console, viewer and admin area.
The pricing for 1-3 users is $49 USD per concurrent seat monthly. The price for 4-10 users is $45 USD
per concurrent seat monthly.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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