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Mojo Helpdesk

$29/month

Mojo Helpdesk Overview
Mojo Helpdesk is a helpdesk tool that enables users to track their requests and manage them
efficiently. It has various integrated features like the self service portal that enables customers to get
automated replies to the common issues. All the requests are centralized and can be managed from
a single location. Automations can auto-assign, auto-comment, escalate, and auto alert agents.

Typical Clients Mojo Helpdesk Serves
Mojo Helpdesk serves clients like Stanford University, San Francisco Spurs, Miramax, Harvard
University, Rocket Route, Tesco, etc. Its features are tailored to the needs of the clients.

 

Services Mojo Helpdesk Offers and Pricing
The self service portal enables the customers to get automated replies to predefined common
questions. The centralized requests allow the end users to create, update, and organize tickets all at
one place. Automations can be provided for automatic workflow that will auto assign, auto
comment, auto escalate, and auto alert agents. The tool is simple to use and can be integrated with
email.
It is free for up to 3 agents. After that, it has varies plans that vary in rates. The site offers a rate
calculator per agent.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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