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Mi4biz

$75/month

Mi4biz Overview
Mi4biz is a help desk tool that aims to improve customer service management of companies. Clients
can analyze their customer service performance with the help of this tool, and then follow the
improvisation steps. The tool can be easily integrated into the clients business. It provides omni
channel end to end customer service, and can integrate various platforms at a single place.

Typical Clients Mi4biz Serves
Some of the clients that Mi4biz works with include Allianz, weber, egebimtes, etc. They can serve
clients from small to medium industries that need helpdesk tool for better customer management.

 

Services Mi4biz Offers and Pricing
Mi4biz offers seamless integration with other systems, and has an integration framework to manage
events and exchange data with any other system using web services. In addition to customer center,
all departments throughout the organization can be engaged to solve request and issues. Also, there
is a provision for knowledge base and self desk that can help customers solve common issues
instantly with automated predefined replies.
The pricing starts at $35 per user per month.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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