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Live Help Now Overview
Live Help Now is a helpdesk tool that allows clients support their cutomer better. Clients can
monitor their customer service experience, by the score calculated by Live Help Now’s customer
service metric score. Clients can improve the service with the metrics report calculated by Live Help
Now. Live Help Now even offers a challenge so their buyers can aim to rank higher in their list in the
field of customer care.


Typical Clients Live Help Now Services
The clients served by Discovery, NBC Sports, Dell, Hp, Navy, Barracuda, etc. Customers can use
Visitor Triggers, Eventing API, and SMS Chat. It basically helps businesses offer better relationship
with their customers, and service them better, also helping them to retain customers.

Services Live Help Offers and Pricing
Visitor Triggers used by Live Help Now act as an insider tip on precisely when and how to present
those benefits in a personalized way. Eventing API is an option for webmaster. Eventing API acts as a
Streaming API, which allows pushing customer data to any resource on the web at any moment
desired by the admin.
The basic pricing starts at $21 for live chat.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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