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LiveChat

$16/month

Live Chat Overview
LiveChat is fast helpdesk software that aims to improve client customer relationships. The Live Chat
software can be embedded into the website of the business owner. It offers a single solution for
services like e-commerce, customer support, education, travel, HR, automotive, Forex, hosting, etc.
It is a great tool for managing support teams. LiveChat helps the customer service team of a business
owner by providing professional, real time, personal customer service to the clients of a business
owner.

 

Typical Clients LiveChat Serves
The list of clients that LiveChat serves is around 15,000 companies long spread around the world.
Companies like roku, warby parker, tele2, BBB, mediatemple, orange, etc. rely on LiveChat for its
products. Its services can be used in any field, like customer support, knowledge base, e-learning,
etc.

Services Live Chat Offers and Pricing
The services offered by LiveChat include chat tools like message sneak peek, canned responses,
visitor information, chat tags, file sharing, timeline, chat archives, delivery status, notifications,
transfer, chat transcripts, visitor banning, etc. Every visual thing about the tools can be highly
customized according to the business owner’s need.
Pricing varies from $16-50 based on services used.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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