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LiveAgent

$12/month

LiveAgent Overview
LiveAgent is a fast and easy help desk software. The business owners implementing it can use its live
chat feature as it’s the fastest way to connect to customers, and reach potential clients in real time.
Clients can also setup chat for their website in minutes. Admins can keep their entire help desk
organized.

Typical Clients LiveAgent Serve
LiveAgent is used by over 15,000 businesses around the world. Some of their famous clients include
Orange, Huawei, eon, SolidTrust, etc. Clients are offered a free 14 days subscription period to try.
LiveAgent can work with twitter, magneto, joomlal, wordpress, mailchimp, etc.

 

Services LiveAgent Offers and Pricing
LiveAgent offers features like Universal Inbox, ticketing, hybrid ticket stream, to solve button, rules,
time rules, responsibility, departments, time tracking, tags, service-level agreement, business hours,
contact groups, contacts, agents, companies, contact fields, ticket fields, mass actions, spam filters,
pause, filters, notes, email templates, tickets/customer insights(CRM), Canned messages(Macros),
predefined answers, attachments, copy paste images, print tickets, forwarding, search and replace,
split tickets, email notifications, online ticket history, multiple ticket tabs, agent ranking, agent
collision detection, contact forms, GIFs in tickets, sounds, and audit logs.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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