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KronoDesk

$20/month

KronoDesk Overview
KronoDesk is a helpdesk tool that aims to improve the customer care quality of the company. It
provides personalized dashboards to end users as well as support agents. It has an easy to use web
based help desk ticket submission. Automated email notifications are sent when tickets are updated.
There is also an audit trail of ticket change history and comments.

Typical Clients KronoDesk Serves
Kronodesk serves small medium scale companies that need a helpdesk tool for better interaction
with customers and problem solving capability. It provides an easy to use destination for all the
support needs of the business customers.

 

Services KronoDesk Offers and Pricing
Help desk ticketing provides customers with the option to submit their problems in the form of
tickets. Company’s reps get email notification whenever the tickets arrive or are updated. There is a
customer home page that provides single view to for customers to see the knowledge base articles,
recent forum posts and all their open tickets.
The price can be requested in a quote on the company’s website.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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