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Kayako

$9/month

Kayako Overview
Kayako was created in 2001 with the aim to improve customer experience. It strives to improve the
quality of helpdesk products provided to the business owners. It was started out in a 17 years old
bedroom. The company which owns Kayako is a team of 140 fun people passionate about various
things, and operating in 8 countries.

Typical Clients Kayako Serves
Kayako serves around 30,000 customers around the world, who further use the tool to enhance
their customer service experience. Clients can integrate email, live chat, web and phone into one
single platform. The software can help clients provide 24/7 customer service to their customers.

 

Services Kayako Offers and Pricing
Kayako offers a self-service support portal that is beautiful, brandable, and easy to use. The
customers can manage their support tickets and stay up to date with news and announcements.
Also, the business owners or operators can create a big knowledge base which is rich and
interactive, and video and imagery can be added to it. Also, Kayako has an option to auto-suggest
answers as the customers type their questions. Clients can prioritize, organize, and understand
information better.
The pricing can vary from $24-39.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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