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Jitbit HelpDesk

$24/month

Jitbit Overview
Jitbit Helpdesk is web based help desk software that can be used by business owners to serve their
customers well. It supports ticketing, fully integrates with email and active directory. It offers an on-
premise version as well as a hosted version. The on-premise version is based in the infrastructure of
the business owner, and all of it is physically accessible to the company. The cloud version operates
on the company’s servers, and saves clients memory and infrastructure costs.

 

Typical Clients Jitbit Serves
Jitbit is good for clients who want to track their assets and resources. It offers seamless email
integration, both incoming and outgoing. it can be used by clients with small scale businesses as well
huge companies. Smaller clients with fewer resources can opt for cloud servers too, where they
need very little infrastructure.

Services Jitbit Offers and Pricing
Jitbits offers complete automation of the ticketing process. Android and iOS apps are available too
which allow remote operation of the platform.
The pricing is fixed price and varies from $1300-3200. All of these are usable for unlimited number of
agents. The hosted version is available for $24 per month.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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