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ITRP

$60/month

ITRP Overview
ITRP is an intuitive helpdesk tool. It is a simple tool that provides complete control to the business
owner. It can help in effortless service management of the teams. It includes a self service feature
using which customers can cater to their needs. The setup takes only few minutes and the services
become easy to use.

Typical Clients ITRP Serves
Typical clients served by ITRP include small to large scale companies that need help with their
customer management. It is ideally designed from the viewpoint of an MNC, and therefore is a good
choice for very large companies.

 

Services ITRP Offers and Pricing
The tool includes a dedicated console for service desk analysts. Requests can be looked up quickly
and easily. Also, user insights are available which provide the complete information about a user. All
vital information like the end users picture, assets, etc are listed which can help in better service to
the customers. it also lets the analysts handle major incidents efficiently. A self service tool is
available too that helps in customers getting a predefined automated response to common issues,
letting business owners focus vital resources elsewhere.
The premium version costs $60.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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