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iSupport

$699/one-time

iSupport Overview
iSupport is a powerful and flexible IT help desk software. It has been providing services to the clients
since 1992. It can be used to manage incidents, problems, clients, changes, assets, knowledge,
surveys, email, chat and other portals. Its services can be deployed as on-premise or cloud
deployment. On premise approach would function within your infrastructure, and everything would
be on your control. Cloud deployment would work on iSupport servers, and save your memory
needs.

 

Typical Clients iSupport Serves
Typical clients served by iSupport include managers, support representatives, and high end users.
Everyone uses iSupport as per their needs. It does well in the industries like finance, education,
government, and healthcare.

Services iSupport Offers and Pricing
Services offered by iSupport come in variation of two editions: Incident management edition and
service desk edition. There are numerous features that come in each, like active directory
integration, custom fields and numbering, standard and customizable notifications, approvals, email
processing, customizable status levels, service contracts, customizable groups, multi-level
categorization, rules engine, configurable surveys, multi-person and multi group routing, customer
and company profiles, etc. There is a free trial offered on both editions.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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