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IssueTrak Overview
IssueTrak is a helpdesk tool that simplifies the process of resolving issues, managing resources
effectively, and increasing productivity with customized software. The software can be used with a
cloud interface or on-the- premise interface. The cloud one is a virtual setup where Issuetrak runs for
the client on virtual servers. Whereas, on-the- premise option gives the business client total control
over the app as it runs on the business servers.


Typical Clients IssueTrak Serves
Typical clients served by IssueTrak include some of the well known brands like Canon, FedEx, Rite
Aid, Jackson Hewitt, Microsoft, Verizon, Phillips, Ralph Lauren, Dollar Tree, Auburn, US Bank etc. It
can be seen that Issuetrak works with clients from any and all the areas. It can cater to companies of
any sizes, and helps it to build a better relationship with customers.

Services IssueTrak Offers and Pricing
IssueTrak set of features lets a business owner or an admin manage multiple processes in one single
application. Features like auto-assignment, flexible reporting, automatic alerts, and custom forms let
the business owner automate, customize, and maximize everyday workflow.
The pricing varies from $19 for starters to $59 for ultimate pack.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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