Add to compare

InvGate

InvGate Overview
InvGate is a helpdesk tool that offers all helpdesk solutions at one integrated place. The services
offered by helpdesk are ticketing, analytics, SLA, approval management, knowledge base, workflows,
etc. Clients can use it to interact better with customers and thereby increase their customer
relations and customer retaining rate.

Typical Clients InvGate Serves
Typical clients served by InvGate include clients like Toyota, Nike, NEC, Scandia, Hitachi, GE,
Pechanga, Metlife etc. These clients use it to better interact with their customers and improve
customer relations. InvGate offers host of features, and the clients can choose among the different
versions the features that best suits them.

 

Services InvGate Offers and Pricing
Services offered by InvGate include Gamification, Email integration, multi-department support, time
tracking, approval management, knowledge base, sla, workflows, analytics, ticketing, etc. Clients can
manage their service desk completely, and have all the data they need at any specific time. Admins
can keep a report on their customer care people, and customer care team can keep a track of
ticketing and where it is coming from. The pricing can be obtained by requesting a quote as per your
needs.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

GET THE BEST APPS IN YOUR INBOX

Don't worry we don't spam

We will be happy to hear your thoughts

Leave a reply

Compare items
  • Total (0)
Compare
0