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HESK

HESK Overview
HESK is a help desk tool that is simple and fast and provides user friendly PHP helpdesk solutions to
the clients. It can be used to improve customer support and receive, organize, and track customer
support issues. It helps in reducing the workload of clients by the integrated knowledge base. It is
easy to use, lightweight, fast and user friendly. It offers a complete ITSM solution providing
everything a client would need.

 

Typical Clients HESK Serves
HESK is ideal for small to medium sized clients that need a lightweight and fast helpdesk tool to ease
up their workload. It is a simple to use service that can provide basic helpdesk features to the clients
in need of a helpdesk tool.

Services HESK Offers and Pricing
HESK offers quick and easy customer support, with trackable customer issue tickets. All the
customer complaints are kept organized and sorted. The asset management can help gain full
control over the clients assets, and they can track all the hardware, software and mobile assets.
Its price per install is $40, charged one time. Discounts are provided as number of installs increase.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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