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Helpshift

$95/month

Helpshift Overview
Helpshift is a support platform for mobile and web that helps in proactive support and customer
engagement. With campaigns clients can leverage data to anticipate user’s problems before they
become an issue. It also possesses searchable FAQs that help customers help themselves. Its CRM
ticketing system supports in app chat, email, and web, so customers can connect with the company
anywhere anytime.

 

Typical Clients Helpshift Serves
Helpshift serves small to medium scale companies that are looking for a simple helpdesk tool to fit
their needs. It can be used on mobile as well as web, therefore it is a good choice for people on the
go.

Services Helpshift Offers and Pricing
The in app inbox gives the valuable updates, offers and reminders a proper location that could be
accessible later on by the users. The FAQs are fully searchable in the offline mode and get cached on
the device of the end user. This makes for a very competitive feature as there are cases where help
might be needed in the absence of internet.
The tool is free for one user, and starts at $185 per month for 3 team members.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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