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Help Scout


Help Scout Overview
Help Scout is helpdesk software that aims to give a personalized human touch to the helpdesk
software technology, with the belief that automated emails and ticket numbers don’t go too far in
building great business-customer relationship. It also integrated all the mailboxes for each email
address used by a business owner at one place, providing a seamless work across departments, or in
managing various accounts.

Typical Clients Help Scout Serves
HelpScout is help desk software which is most widely used by teams globally, to interact with their
customers and improve the customer rating. With docs, clients can create a branded knowledge
based site, which is seamlessly integrated with the help of help desk.
Few clients of Help Scout include Angelist, PillPack, GrubHub, buffer, treehouse, product hunt, Trello,
bluebottle, litmus, etc.

Services Help Scout Offers and Pricing
Help Scout offers a variety of tools and features that can be very useful to a client. The tool Beacon is
a fully customizable embed form that business owners can install on any web page in a couple of
minutes. The collision detection feature helps in viewing which other team member is viewing or
replying in real time, saving collision.
It offers 15 day free trial. Their services range from $0 -$40.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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