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Help Desk Premier

$995/month

Help Desk Premier Overview
Help Desk Premier offers helpdesk tool to manage tickets and customer care for clients. It can be
installed on premise or on cloud. The on premise versions would run on a clients workstation and
the client would have full physical access to the tool. The cloud version would run on the Help Desk
Premier’s servers. Clients wouldn’t have to use their system resources to run the tool.

 

Typical Clients Help Desk Premier Serves
Help Desk Premier serves clients from small to medium sector that need helpdesk support for their
systems. It is a simple tool that can be up and running in minutes. It has cloud hosting feature which
enables clients who are geographically spread or do not have the system resources, to use the tool
freely and efficiently.

Services Help Desk Premier Offers and Pricing
Help Desk Premier is a highly customisable tool and can easily fit into the needs of the clients. The
flexible escalation can escalate tickets and sends notifications as the clients prefer. The change
management can manage any welcome changes without unwelcome surprises. The price is $995
one time or $29 per month.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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