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HEAT Service Management

HEAT Service Management Overview
HEAT Service Management is a helpdesk tool that can provide optimized IT service delivery. It can
integrate service desk and operations thereby providing better service at reduced cost. It can also
improve incident and problem management services. A mobile app is available too which can help in
providing services and assisting customers on the go.

Typical Clients HEAT Service Management Serves
HEAT Service Management can service companies of all sizes, from small to large. Their services are
used by around 15000 companies around the globe.

Services HEAT Service Management Offers and Pricing
The main services that are offered by HEAT Service Management include helpdesk, service desk, and
service management. There are various features available under each of these services. It has
incident and issue resolution, problem management, self service and service catalog, workflow
automation, knowledge management, dashboards and reporting, and survey features. Mobile access
is available to help the staff provide services from anywhere anytime.
A demo and a trial are available for the services. The pricing can be obtained by contacting the
website.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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