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HappyFox Overview
HappyFox is a helpdesk and customer support software. It can create a order and organization in the
customer management process. HappyFox consists of a robust support ticket system, self serving
knowledge base, and community forums. It can integrate email, web, chat, and phone requests
together. Business owners can also improve their repose time by a huge factor.

Typical Clients HappyFox Serves
HappyFox serves clients like Warner Brothers, Lowe’s, Whirlpool, Kindling, Sennheiser. It can
implement well to the fast changing business environment. Clients can customize it accordingly to
their needs, and can add their logo and company colors. It also offers multi lingual support, in 35
different languages.

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Services HappyFox Offers and Pricing
Happyfox can handle all the inbound tickets in one single platform, like email, facebook, call, chat,
etc. It can also integrate to the website’s API. It can also organize all the tickets and they can be
sorted and filtered accordingly. Customer support team can respond conveniently, via an email too.
Also, team members can follow a particular ticket they want to be updated about, and as new
information is added in the ticket they get a notification.

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Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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