GS/Helpdesk Overview
GS/helpdesk is a IT helpdesk software that offers simple customer management and helpdesk
solutions to businesses from small scale to medium scale companies. GS/Helpdesk is a complete
internal IT service management solution for IBM Lotus Notes/Domino with support for the Lotus
client, desktop browser, and mobile devices. It can be used on premise, or in a hosted edition. The
on premise is based on the client’s infrastructure and servers, and uses its memory allocations. In
hosted version, the software is based on cloud servers used by GS, and clients don’t have physical
access to it.

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Typical Clients GS/Helpdesk Serves
GS Helpdesk basically can cater to small to medium scale businesses. The important information Is
visible without a lot of clicking and loading, therefore it is optimal for clients who desire fast work.

Services GS/Helpdesk Offers and Pricing
The three main services offered by GS/helpdesk are incident management, problem management,
and change management. Incidents can be created, updated and closed by using mobile interface
for android as well as iphone. Also, all requests can be acknowledged and updated from any device
on the go. Pricing is variable depending on users.

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Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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