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Groove

$19/month

Groove Helpdesk Overview
Groove Helpdesk is a helpdesk tool and ticketing system. It can help teams to collaborate with all the
customer emails, social media posts, chats and calls together in one helpdesk. It can integrate email
to the tool and therefore emails can easily be converted to tickets. The admins can measure the
team performances with the use of various performance tools provided with the software.

Typical Clients Groove Helpdesk Serves
Groove Helpdesk serves 4500 businesses around the world with their helpdesk needs. Some of its
clients include Hubspot, keen io, buysellads, boomerang, metalab, etc.

 

Services Groove Helpdesk Offers and Pricing
Groove Helpdesk offers efficient ticket management services that can track the tickets put in by the
customers. The customer care teams can work on the tickets and notifications are given out on any
update activity on the ticket. A knowledge base can be created that can help clients troubleshooting
their needs instantly without the need of any customer service rep. the email integration can help in
automatically converting the incoming emails into tickets.
The starter version of the tool is free, and the team version costs $15 per agent per month.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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